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SHIPPING & RETURNS

Delivery & Shipping Information

This website is Australian based and trades in Australian currency (AUD).  Free shipping is applicable and available within Australia only.

International conversion rates are calculated at the time of purchase and will not change.  

International Shipping rates are calculated by an integrated Australia Post shipping calulator at the time of purchase.  Only exact delivery prices are charged.

Not all items are in stock at all times. As soon as your order is received we'll let you know by next business day when it will ship, however if not in stock please allow up to two weeks for your order to be made and delivered.

Goods will be shipped using local or international carriers and, if goods are in stock, normally sent within 1 business day. We use regular mail and cannot arrange special delivery or collection of items.

Shipping times:

Standard domestic: 1 - 5 business days

Express domestic: 1 - 3 business days

Standard International: 10 - 20 business day

Express International: 2 - 10 business days

During peak holiday periods, such as Xmas, please allow up to an additional 10 days to our delivery time. 

For International orders - Any taxes or duties incurred on the goods, including customs excises and import taxes, are the customer's responsibilities. 

 

REFUNDS, RETURNS & BREAKAGES POLICY

Under Australian law, we are not required to provide a refund or replacement if you change your mind, however you can choose a refund or exchange if an item has a major problem or defect. This is when the item:

•  has a problem that would have stopped someone from buying the item if they had known about it

•  is unsafe

•  is significantly different from the sample or description

Please keep your proof of purchase — e.g. your online order/receipt.  We happily offer a 30-day exchange period from date of receipt.  Any additional shipping and postage charges are your responsibility.  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially recorded.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@chakrashine.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@chakrashine.com and please return any items, in original and unopened packaging to: 7 Circles PO Box 62 Cannonvale Queensland Australia 4802.

 


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